Shipping Policy
YZVX Esports
This page provides details on how orders are processed, shipped, and paid for when shopping with YZVX. Please read carefully, as placing an order confirms your agreement with these policies.
1. Shipping Options & Zones
- We ship both domestically within the USA and internationally to most regions worldwide.
- Shipping carriers and methods may vary depending on your location.
- Tracking information will be provided when available.
2. Shipping Costs
- Shipping costs are calculated at checkout based on the destination, carrier, and service level selected.
- Any additional services (expedited shipping, insurance, etc.) may incur extra charges.
3. International Orders (Customer Responsibility)
For orders outside the USA:
- Customers are responsible for all import duties, tariffs, taxes, VAT, customs clearance fees, and brokerage fees as required by their country.
- Yzvx does not cover or estimate these costs.
- If fees are unpaid and the shipment is returned, refunds will be reduced by shipping, restocking, and any expenses incurred.
- Risk of loss passes to the customer once the package is handed to the carrier.
- Delivery times are estimates only and may be extended due to customs clearance or global shipping delays.
4. Damages, Lost Packages & Claims
- If your package arrives damaged, please notify us immediately with photos. We will work with the carrier to resolve the issue.
- Yzvx is not responsible for packages lost, delayed, or refused due to incorrect addresses, customs enforcement, or unpaid duties.
- Any claims must be filed within the carrier’s claim period.
5. Returns & Exchanges
- Customers are responsible for the cost of return shipping.
- If an exchange is approved, Yzvx will cover the cost of shipping the replacement item back to you, but not the shipping cost of the returned item to us.
- Refunds may be reduced by shipping costs and applicable restocking fees. Please see our [Returns & Warranty Policy] for full details.
6. Order Processing & Delivery Times
- Orders are usually processed within 1–3 business days.
- Estimated delivery times depend on the carrier and destination.
- Shipping delays may occur due to customs inspections, carrier backlogs, or global events beyond our control.
7. COVID-19 & Global Disruptions Notice
Due to global conditions, including the COVID-19 pandemic and other supply chain issues, shipments may take longer than expected, particularly for international destinations. Customers should allow for possible additional delays. Claim timeframes may be extended accordingly.
8. Contact Information
If you have any questions about shipping or payments, please contact us at:Â support@yzvxes.com