Return and Warranty Policy

YZVX Esports

Return Policy

We strive to provide the best service possible. If you are not satisfied with your purchase, items shipped from Yzvx can be returned within 30 days of receipt.

  • Restocking Fees: A 25% restocking fee applies for returns (other than manufacturer defects).
  • Condition: Products must be returned unused, in original packaging, and include proof of purchase.
  • Refunds: Refunds are issued to the original payment method within 5–10 business days after inspection. Original shipping charges are non-refundable.
  • Return Shipping: Customers are responsible for all return shipping costs.
  • Exchanges: If the product is defective or incorrect, Yzvx will cover the cost of shipping the replacement back to you. Customers remain responsible for the cost of shipping the original item back to us.

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at support@yzvxes.com so we can evaluate the issue and make it right.

Holiday Return Policy

  • All refunds for orders placed during the holiday period will be processed after the holiday..
  • Refunds include the purchase price minus original shipping charges.
  • Opened/used items returned for reasons other than manufacturer defect will be subject to a 25% restocking fee.

Exceptions / Non-returnable Items

  • Opened software, digital downloads, and consumable products cannot be returned.
  • Apparel and accessories may only be returned if unused and in original condition.
  • Items purchased from unauthorized resellers are not eligible for returns or warranty coverage.

Shipping Policy

  • Orders are processed within 1–3 business days.
  • Domestic delivery times exclude weekends and holidays.
  • Risk of loss transfers to the customer once the order is handed to the shipping carrier. Yzvx is not responsible for delays, damage, or loss caused by the shipping carrier or by events beyond our control.

International Shipping

  • Customers outside the United States are the importer of record and are responsible for all costs, including:Customs dutiesImport taxesTariffsBrokerage and clearance feesVAT and other regional taxes
  • Yzvx does not pre-pay or estimate these fees and is not liable for shipments delayed, held, or returned due to unpaid charges or non-compliance with local regulations.
  • If a shipment is returned for unpaid fees, refunds may be reduced by shipping costs, restocking fees, and any additional expenses incurred by Yzvx.
  • Once shipped, Yzvx has no control over customs clearance times or enforcement actions taken by foreign governments.

COVID-19 Notice

Due to global conditions, international shipments may experience extended customs delays.

Limited Warranty (USA & Canada)

Yzvx Gaming products are warranted against defects in materials and workmanship for 12 months from retail purchase (excluding mouse pads and apparel).

Warranty Exclusions

This warranty does not cover:

  • Software, third-party accessories, or non-Yzvx products
  • Damage from unauthorized service, modification, or misuse
  • Normal wear and tear, cosmetic damage, and battery capacity loss
  • Products purchased from unauthorized resellers or not fully paid for
  • Products with altered or missing serial numbers/date stamps
  • External causes (accidents, acts of God, liquid damage, fire, earthquake, etc.)

Warranty Remedies

If an eligible claim is received during the warranty period, Yzvx may, at its discretion:

  1. Repair the product with new or refurbished parts.
  2. Replace the product with a new or equivalent model.
  3. Provide another appropriate remedy.

Repaired or exchanged products are covered for 90 days after service or the remainder of the original warranty period, whichever is longer.

Disclaimer & Limitation of Liability

ALL IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD. Yzvx IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA. LIABILITY IS LIMITED TO THE AMOUNT PAID FOR THE PRODUCT.

How to Start a Return or Warranty Claim

  1. Email support@yzvxes.com (returns and warranty claims).
  2. Provide your order number or proof of purchase, and product serial number if applicable.